Puma 40 Service Manual download pdf (Page 105)

Puma 20/40 Warranty | 105

8 Warranty

8.1 Provisions of warranty

In the warranty and liability provisions the following terms are deﬁ ned as follows:

• Product: The manual or electric wheelchair or scooter manufactured and supplied by Handicare.

• Customer: The person who directly obtains a product from Handicare.

• Dealer: The person who supplies a product obtained from Handicare to third parties.

• User: The person who uses a product manufactured by Handicare.

Irrespective of what has been determined concerning warranty conditions in the general

terms and conditions applicable to the product, the following shall in any case apply with regard to the warranty:

1. Except insofar as described otherwise in the provisions below, Handicare guarantees the product for its suitability for the

purpose for which the product is intended - all of these points as described in this manual - and for the quality of the material of

which the product is made and the manner in which the product is manufactured.

2. Repairs or replacement of parts of the product that may be necessary as a result of faults that are based on qualitatively faulty

material or manufacturing errors shall be carried out free of charge, as long as such faults occurred within one (1) year of the

date of delivery of the product to the Customer. The parts to be replaced must be shipped post-paid to Handicare.

Disassembly or assembly of these parts shall be at the expense of the Customer.

Therefore the following cases shall not be eligible for free repair or replacement as referred to in the previous sentence:

A. Repair or replacement that is necessary in connection with faults that arise after one (1) year from the date of delivery of the

product to the Customer;

B. Repair or replacement that is required in connection with faults due to improper or careless use of the product or that are

based on the product being used for another purpose than the one for which it is intended, in which regard it shall apply that

if the Customer is a Dealer, this Dealer shall indemnify Handicare against possible claims from Users or other third parties for

faults based on an incorrect or careless use of the product;

C. Parts that are subject to wear, and the need for repair or replacement of the parts is the actual consequence of normal wear.

3. Irrespective of that stipulated under 2, as far as an electric product is concerned it shall apply that, with regard to the battery

that forms part of the product, warranty is only given in case of faults or non-functioning of the battery that are demonstrably

the direct consequence of material or manufacturing errors. A fault or non-functioning of the battery as a result of normal wear

is not covered by the warranty as referred to in these warranty provisions. Similarly not covered by the warranty are faults or

non-functioning that are the consequence of improper or unprofessional use of the product or the battery that is part of the

product, including the incorrect charging of the battery and the failure to carry out timely and proper maintenance, in which

context it shall also apply that if the Customer is a Dealer, this Dealer shall indemnify Handicare against possible claims from

Users or other third parties that are based on the above-mentioned improper or unprofessional use of the product or the battery

that is part of the product.

4. The warranty conditions as stated in the above provisions shall in any case become null and void if:

A. Handicare’s guidelines for the maintenance of the product have not, or have insufﬁ ciently, been followed;

B. A necessary repair or replacement of parts is based on neglect, damage or abuse of the product or a use of the product

for another purpose than the one for which it was intended;

C. Parts of the product have been replaced by parts of another origin than those which Handicare uses and/or parts of the

product have been replaced without the permission of Handicare.

5. The warranties as stated in provisions 1 to 3 also become null and void in the case of re-use by a new user within the warranty

period and when such re-use necessitates adaptations to the product and those adaptations were not carried out on the

instructions of and/or at the order of Handicare.

6. To retain rights under the above delineated warranties, the Customer must, in the case of damage or other calamities,

contact Handicare as quickly as possible and provide Handicare with as much information as possible. The possibility of

taking recourse to the above-mentioned warranty conditions shall in any case become null and void for the Customer after 20

workdays following the date of the claim incident or the calamity forming the basis for recourse to the guarantee.

7. The replacement of a part or the repair or the reconditioning of the product within the period a warranty period shall not extend

the warranty period.

8. Handicare gives no warranty on repair to or reconditioning of the product carried out other than under order of and/or on the

instructions of Handicare. If repairs and/or reconditioning are carried out by or on §behalf of a Customer, the Customer shall

indemnify Handicare with respect to claims made by third parties which, in the broadest sense of the word, result from such

repairs or reconditioning.

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Puma 40 Service Manual Page 105

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